Keynote presented by Magith NOOHUKHAN, Head Evangelist, Braze
Keynote Sinch : Why conversation facilitates relationship excellence?
Keynote presented by Matthieu GUERINEAU (Sales Director France & Benelux, Sinch) Leila TRAUTMANN (Head of Omnichannel Innovation & Customer Experience, Nespresso) Julien AZARIAN (Head of Business Content & Social Media Customer Care, Nespresso)
Keynote TikTok :Customer experience before customer experience
Keynote presented by Arnaud Cabanis (General Manager Global Business Solution, TikTok) and Fabien Le Roux (Brand Strategy Lead, TikTok).