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Published on by Fabrice Donnadieu - updated on

Personal space

How to connect to my personal space?

Your guest space 

How to register for activities?

You can register for activities directly from your personal space in the "Activities" section or on site, subject to availability.

I lost my access codes to my personal space, what to do?

In your guest area, click Forgot your password in the login box and follow the instructions.

One to One Meetings

How to make an appointment with a partner?

Go to your personal space to accept and / or decline the requests received. You can in turn make requests and solicit the partners of your choice.

I received a request for an off-platform appointment, what should I do?

Requests made outside your personal space do not comply with the One to One rules and the general conditions of participation.
Appointments must be strictly taken via your One to One Experience Client personal space. We ask you to refuse this appointment by indicating to the inviting the partner  to make his request via the platform of appointments.

Can I arrange an appointment with one of my colleagues?

Yes you can add / invite colleagues to an appointment from the dashboard of your personal space in the module "My meetings One to One".

How many appointments should I make?

You must honor a minimum of 6 appointments, in accordance with the general conditions of the event and the rules of participation.

I made several requests for appointments but I did not have a return, what should I do?

The response time is proportional to the requests received by the partners. The team will restart the partners so that you can get an answer as soon as possible.
In the same way that you accept or decline a request for a partner, he too must go through / he / she must also perform this exercise which may take more or less time. Please note that your calendar can be updated until the opening of One to One Experience Client.

Can I make appointments via the mobile app?

Yes, you can make an appointment via the mobile application on site.

Transport network

Do I have to buy my plane and / or train tickets?

Yes, the initial costs of transport (air and/or rail) are your responsibility. In post event, within one month, refund of air and / or rail transportation costs will be effective up to 235 € TTC A/R per person and this, subject to the actual presence of the guest to the event and its duly completed refund application. More information on the refund procedure available on our public website.

Do you offer a preferential rate on airline / train tickets?

You can benefit from a preferential rate for booking your plane ticket with our partner Air France. Go to the dedicated section for practical information to get the promotional code to get discounts on your Air France plane bookings. 

How to apply for reimbursement of my airline or train tickets?

Go to your personal space after the event. After completing the satisfaction survey you will be able to access the refund request form and download your proof of payment (proof of payment, boarding card and RIB) / send us the invoices of transport costs will be presented followed by the refund form. It will be sufficient to attach your invoice specifying the amount TTC and HT and a RIB. Note that only air tickets booked via our platform and train tickets are eligible for reimbursement. The minimum of 6 appointments must also have been honored.

What is the amount of my refund?

Refund of transportation costs (plane and / or train) will be on request after the event from your personal space. Refund will be made by transfer, up to a maximum of 235 euros TTC per person and subject to having met all the conditions of participation.


I wish to arrive and / or leave the dates of the event, is it possible?

You can arrive and / or leave before or after the dates of the event. Outside of these dates, the accommodation and catering costs will be at your expense.As a reminder, your support by the organization includes two nights of hotel on 3 and 4 October 2023.
If you wish to benefit from additional nights (at your expense), please contact the visitor team.

In which hotel will I stay? When will I be informed of the name of the hotel where I will be staying?

You will receive all this summary information by email 48h to 72h before the day of the event.

How much hotel night can I receive for my participation?

Your invitation includes your accommodation for the nights of the 3rd and 4th of October 2023, breakfasts included.

I come with other members of my company, will we be staying in the same hotel?

Our teams do their utmost to ensure that members of the same company are in the same hotel, but we can not guarantee it.

I am invited by a partner: will we stay in the same hotel?

If you are invited by a partner, you will stay in the same hotel as this one.


Are there shuttles from/to the train station?

Shuttles will be available from Biarritz train station in rotation between Biarritz airport, the hotels the Bellevue Congress Center and the Casino 

Are there shuttles from my hotel to the evening?

Shuttles will be available for the evenings. They will make a stop at each partner hotel in the direction of the party venues.

How to reach my hotel or the Bellevue Congress Center/ the Casino from Biarritz Airport/ Train station?

Free shuttles will be available for airport/ train transfer from Biarritz / hotels / Bellevue Congress Center / Casino
Go to the dedicated section of the website to see schedules and rates for transfers excluding shuttles One to One Experience Client.

Where can I find the shuttle schedules?

You can consult the schedules on the website One to One Experience Client in the dedicated section of the website, the application and your personal space.

Badges / Bracelets

When will I receive my event access badge?

Your badge will be given to you as soon as you arrive at the reception of the Bellevue Congress Center by the hostesses.

Do I have to keep my badge throughout the event?

Yes, the badge is essential for access to the Bellevue Congress Center, lunches and related events. Your badge is your business card, it can identify you and facilitate networking exchanges.

What is the RFID bracelet for?

The RFID wristband is essential for access to the Bellevue Congress Center, plenaries, workshops, lunches and related events. It must remain on your wrist for the duration of the event.

Workshops / plenary

Do I have to register to attend a plenary?

No, access to the plenary sessions is free on presentation of the RFID bracelet to hostesses at the entrance of the rooms.

Are the speeches translated into English?

Yes, you can request a headset at the entrance of each room.


Am I invited to both parties?

Your invitation to the One to One Experience Client includes your invitations to both parties.


How are the lunches?

The first lunch will be organised in the form of a standing lunch cocktail and the other two lunches will be seated.

I have dietary restrictions, who should I contact?

Please communicate your dietary restrictions to the following address: [email protected]


Do I have to register for the animations to participate?

Participation in activities requires prior registration via the site. Please note that registrations are valid subject to availability.

How to register for activities?

You can register for activities directly from your personal space in the "Activities" section. You can access it from a computer, our public site, and from the mobile app.

On site sevices (Mobile App, Conciergerie, WIFI)

Mobile app

Where can I find my credentials for the mobile app?

Your mobile app credentials are the same as those used for your personal space.

Who will I be able to chat with during the event?

The chat allows you to communicate with all those present on the event One to One Experience Client.


Is a concierge service available on site?

A concierge will be at your disposal to answer your requests: practical information, taxi reservations, etc.


Will the WIFI connection be guaranteed during the event?

Yes, the WIFI connection is available at the Bellevue Congress Center and the Casino.

Where can I find my WIFI codes?

The access codes of the WIFI will be available on your badge as well as your paper diary.


How can I access the photos of the event?

The photos will be available after the event on your personal space and on social networks, including the official accounts of One to One Experience Client.

03 / 05 oct. 2023 Biarritz