Conditions of eligibility for reimbursement
The transport is directly managed by the guest.
Opening of the refund procedure
For airline tickets only:
If you have booked the flights of one or more people from your company, each guest will have to make the request in his space and communicate the RIB associated with the booking with the actual amount of each. Each participant must also have personally respected the conditions of participation.
Reimbursement reserved for participants in post event, subject to an effective participation in the event and compliance with the conditions of participation (pay a minimum of 6 appointments with our partners). This offer is reserved only for final guests, can not benefit spouses, partners and their staffs.
Refund procedure (valid for SNCF and air tickets)
At the end of the event, log on to your personal space and answer the satisfaction survey to access the refund form. This refund procedure will be effective in your space within one month upon presentation of the proof of transport.
Within 1 month, we will re-credit the credit card used for payment on this booking platform.
After November 7, 2022, no claims will be processed.
• Have actually participated in One to One Biarritz between October 4th and 6th, 2022.
• Have made a minimum of 6 qualified appointments with our partners over the three days.
• Have read and accepted the terms and conditions and the rules of participation.
• Reimbursement reserved for end users and employees. Do not benefit from the reimbursement spouses, partners or staffs.
• No refunds are made on parking tickets, mileage allowances or expenses for: taxi, bus, helicopter, Orlyval and RATP.
• In case of cancellation of participation of the guest, no refund will be made.
• All flight changes are the responsibility of the guest.
The refund procedure will be effective in your Guest Space post event, within one month on presentation of evidence.
Note: Not reimbursed, parking tickets, mileage, taxi, extra luggage ...
For any questions, please contact the visitorat team at the following address: [email protected]